In order to create a superior corporate brand image , create a first-class enterprise and first-class products , in the spirit of "customer first" and "quality zero tolerance" as the principle , the special commitment is as follows :
First , the quality system
The company strictly abides by the ISO quality management system and conducts product design , development , manufacturing and testing in accordance with internationally advanced standards . Product quality control covers all aspects from raw materials to after-sales products . From the review of the contract , to the procurement of raw materials , to the factory test , the layers are checked , the layers are recorded , and the records are traceable . Adhere to the "zero tolerance of quality" , do not allow non-conforming products to enter the next process , to ensure that each product factory 100% test , 100% lily .
Second , raw material control
The quality of raw materials is the basis of product quality . Every batch of raw materials entering the factory is tested according to the standard . For the core components , the “zero defect” sampling plan is adopted , and the zero-receipt is adopted . The company establishes a scientific supplier management system , conducts assessments with high quality standards , and continuously increases the introduction of first-class international and domestic suppliers to ensure the high quality of raw materials .
Third , product inspection
Every step of the production of the product has a full-time inspector to test . Each link has adopted a “zero defect” management plan , and unqualified semi-finished products cannot enter the next process . Machine testing , retaining complete test data , timing statistics and analysis . Respond quickly to abnormal situations and organize corrective and preventive actions by professional quality engineers .
Fourth , customer complaints
Customer complaints and customer needs , the company ensures that :
Timely rate of customer complaint handling : 100%;
Customer complaint completion rate : 100%;
Customer demand conversion rate : 100%.
In response to customer complaints , the company will respond in a timely manner , organize relevant departments and personnel to conduct in-depth research and develop scientific and reasonable corrective measures . Convert 100% to the company's product characteristics for customer needs .
V . Continuous improvement
Continuous improvement is one of the most basic characteristics required by the quality management system . The company regularly reviews the latest technical standards , the latest product models , advanced quality control methods , and continuously improves the design and process , improves quality management , and ultimately improves product quality and service levels .
We will strive to improve quality management , improve product quality , and continuously satisfy customer satisfaction . Hereby commit to !